Jamwai Journeys values your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights.
Who We Are?
Jamwai Journeys is a travel agency based in Jaipur, Rajasthan, India.
Website: jamwaijouneys.com
Email: journeys@jamwai.in
Information We Collect
We may collect the following categories of information:
Personal Information
- Name, email address, phone number
- Postal address (when relevant for documents/invoicing)
- Date of birth (for age-based pricing, child discounts, or eligibility checks)
- Payment details (credit/debit card, bank transfer, UPI, Wise)
- Travel documents (passport details, visas, ID proofs)
Sensitive Information (Tailor-Made/Custom Trips)
- Special dietary requirements
- Medical conditions, allergies, or accessibility needs (if disclosed for trip arrangements)
Technical Information
- Cookies and usage data
- Device/browser information
- Analytics via Google Analytics and Facebook Pixel
How We Collect Data
- Directly from you via booking forms, emails, phone calls, or WhatsApp queries
- Website forms (queries, newsletter subscriptions, itinerary requests)
- Through payments and booking confirmations
- Automatically via cookies and analytics tools
How We Use Your Data
We process your personal data for the following purposes:
- To create and manage bookings (standard or tailor-made)
- To issue invoices, confirmations, and travel documents
- To communicate with you regarding itineraries, updates, or changes
- To process payments securely
- To personalize travel recommendations and tailor-made experiences
- To send marketing and promotional emails (you may opt out anytime)
- To analyze website traffic and improve services
Data Sharing & Disclosure
We share personal data only as necessary to fulfil bookings or comply with the law:
- Service providers (hotels, airlines, guides, transport companies, visa agencies, activity operators)
- Payment processors (Wise, banks, UPI gateways)
- IT/cloud providers hosting our systems
- Legal authorities where required by Indian or international law
For tailor-made itineraries, your information may need to be shared with additional niche providers (boutique hotels, cultural hosts, local artisans, community-run tourism initiatives).
We do not sell or rent your data.
International Data Transfers
Because we arrange international travel, your personal data may be shared with providers outside India. These third parties may be located in countries with different data protection standards. We ensure reasonable safeguards are in place.
Data Retention
- Booking-related data: retained for up to 7 years (for regulatory and accounting purposes).
- Marketing data: retained until you unsubscribe or request deletion.
- Sensitive data (e.g., passport/medical info): retained only as long as necessary for the specific booking, then securely deleted.
Security Measures
We use:
- SSL encryption for our website and payments
- Restricted access to sensitive data
- Third-party secure cloud storage with access controls
While we take appropriate measures, no system is 100% secure, and we cannot guarantee absolute protection.
Your Rights
As a user, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
- Restrict or object to certain processing activities
Requests may be made via email: journeys@jamwai.in
Cookies & Tracking
We use cookies and pixels for:
- Website functionality
- Analytics (Google Analytics)
- Marketing (Facebook Pixel, remarketing tools)
You may disable cookies in your browser, though some features may not function properly.
Children’s Privacy
Our services are not directed at children under 13. We only collect minor-related data (e.g., passport, age) with parental/guardian consent when included in travel bookings.
Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with a “Last Updated” date.
Governing Law
This Privacy Policy is governed by the laws of Rajasthan, India. Any disputes shall be subject to the jurisdiction of Jaipur courts.
Contact Us
Jamwai Journeys
Jaipur, Rajasthan, India
Email: journeys@jamwai.in
